Experience across firms including
What Consiglo does
Two service lines that sit alongside your firm's operations: practical XPLAN and advice operations work, and independent AI governance and assurance.
Advice Operations (XPLAN)
Practical insight and advisory support for firms running on XPLAN.
- Operational VisibilityUnderstand what is really happening across advice, administration, and compliance workflows inside XPLAN. Identify delays, bottlenecks, and recurring issues before they become problems.
- Workflow and Process InsightSee where documented processes differ from reality. Highlight inconsistent usage, repeated workarounds, and operational friction across teams.
- Risk and Compliance InsightSurface patterns that indicate growing operational or compliance risk, using existing XPLAN activity and data rather than manual reviews or spreadsheets.
- Advice Operations ConsultingPractical guidance based on real experience inside advice firms, focused on improving how XPLAN is used rather than adding unnecessary complexity.
AI Governance and Assurance
Adopt AI in advice safely, with clear controls, independent testing and an evidence trail.
- AI Use-Case PrioritisationA ranked roadmap of where AI can add value, scored on value, risk and data readiness.
- AI Governance and Risk FrameworkPolicy, approval process and accountability for AI-assisted advice.
- Independent Tool EvaluationA neutral comparison of AI tools against your own test cases.
- AI Output AssuranceTesting of AI-assisted reports and notes against defined controls.
Real scenarios
Typical operational problems we help advice firms identify and address
Work stalling and creating compliance risk
Mid-sized advice firm with advice cases sitting incomplete for extended periods and no clear ownership. Handoffs unclear, no escalation path, and limited visibility of where work is getting stuck. Compliance risk building without a reliable way to track it.
Growth outpacing operational structure
Firm scaling adviser numbers quickly, but existing processes not keeping up. What worked at a smaller size no longer holds. Reduced visibility of who is doing what, with work slipping between roles. Need to understand actual XPLAN usage before introducing more structure.
Data quality limiting reporting confidence
Established firm with inconsistent XPLAN data entry. Records incomplete, statuses unreliable, and duplication across client records. Reporting cannot be trusted, with risk sitting behind reviews, renewals, and advice history.
Workarounds undermining controls
Teams adapting processes outside of XPLAN due to perceived friction. Informal workarounds becoming embedded, with limited oversight. Growing gap between documented process and actual behaviour, increasing compliance exposure.
Post-acquisition inconsistency
Firm integrating an acquired business, both using XPLAN differently. No clear view of how the acquired team actually operates. Risk of forcing standardisation too early without understanding current usage and dependencies.
Lack of visibility over adviser capacity
Leadership unable to clearly see adviser workload or available capacity. No consistent way to assess distribution of work across the firm. Resource decisions being made without reliable operational insight.